New Research Shows DCIM is Crucial to Providing a Remote Hands Service that Customers Value
Colocation providers looking for ways to add value to the services they offer customers – which should be all of them – would do well to look at remote hands services, where they perform technical work on IT equipment on their customers’ behalf. This is one of the findings from a 451 Research survey of some 450 decision-makers responsible for selecting colocation services, which aimed to shed light on the changing facets driving colocation demand. When asked what factors are important in choosing a colocation provider, 81% said remote hands or “white glove” support was either extremely important (31%) or important (50%). In terms of importance, that rating puts remote hands services on par with factors including cost, network choice and capacity, and facility uptime. In fact, only 24-hour security scored higher, at 85%. The survey also uncovered valuable information on what would make customers more likely to use remote hands services. The answer: the ability to monitor and track ...