What Is Field Service Management?
Field services is an umbrella term that consists of multiple services offered to industry for seamless functioning. Industries that have modern day infrastructure and machinery are more prone to breakdown. To optimise the operations, one needs to have field services in place. While talking about field services , one largely refers to services like: Repair : If equipment is broken or a machine does not perform the required tasks, a service technician makes a field visit to solve the problem, or the machine is sent to the service centre. Maintenance : Maintenance is done to ensure that the parts that can undergo any wear and tear are in place. It is the preventive part of Field Service. In order to prevent any breakdown in the machinery, certain activities are performed such as replacing wear parts and performing inspections. Inspection and servicing on regular intervals help to minimise breakdowns and operational downtime due to any shortcomings in the machine. There are three types...