Monitoring – Fix it before it breaks!
Imagine a situation where a super-fast passenger train is approaching a rail bridge but the bridge track is broken. What would be your reaction? Should someone not have looked at it and acted before the incident happened? The same scenario is applicable in our business environments today where our IT systems are the railway track on which the train of business runs – should someone not be looking at the issues in IT before business gets impacted? The answer is simple – we must have a robust monitoring solution in place! In this article I will try to answer a few questions which come up when one thinks about monitoring. What is monitoring? In this context, we define monitoring as ‘Continuous or periodic observation of IT systems, IT processes and business processes to identify issues which can potentially cause business disruption. Monitoring includes both identification and alerting the right resolution group for resolution.’ Monitoring can be done using various monitori...